Shipping and Delivery

Last updated: [POLICY_DATE]

We want you to know what to expect from checkout to delivery. Please review the information below before placing your order.

Where we deliver

Our current delivery area is [DELIVERY_COVERAGE]. Any location restrictions are [DELIVERY_EXCLUSIONS]. If your address is not supported at checkout, contact [SUPPORT_EMAIL] before ordering.

Processing and delivery times

Order processing: [PROCESSING_TIME] after payment or any required order verification is complete.

Estimated delivery after dispatch: [TRANSIT_TIME_BY_AREA].

For this policy, business days are [BUSINESS_DAYS_AND_HOLIDAY_RULE]. Order cutoff: [ORDER_CUTOFF_GST_OR_NO_CUTOFF].

Processing time is separate from transit time. Unless checkout specifically states otherwise, add both to estimate when your order will arrive. Delivery dates are estimates and may be affected by public holidays, peak periods, address issues or courier disruptions. We will let you know if we become aware of a significant delay.

Delivery charges

[DELIVERY_FEES_AND_ANY_FREE_SHIPPING_THRESHOLD]

The delivery charge for your order is shown at checkout before you pay. Any minimum spend for a shipping offer is assessed as described in that offer. Charges not shown or agreed at checkout will not be added without your agreement.

Order updates

After ordering, check your confirmation email and make sure your delivery address and contact details are correct. When tracking is available, your dispatch update will include the tracking link or number.

If an order needs more than one shipment, we will tell you what is being sent separately and share the available delivery information.

Address changes and missed deliveries

For an address change, email [SUPPORT_EMAIL] promptly with your order number. We will check whether the shipment can still be updated. Changes may no longer be possible once an order is dispatched.

If delivery cannot be completed, we will help arrange the next step. Any redelivery charge caused by an incorrect address or missed delivery will be explained and agreed before it is charged.

Delayed or missing orders

If your order is later than the stated estimate, or tracking says delivered but you have not received it, contact us with your order number. We will investigate with the delivery provider and explain the available resolution. You do not need to resolve a lost-shipment claim with the courier on your own.

Damage or an incorrect item

Please tell us promptly if an item arrives damaged, incorrect or incomplete. Photos can help us assess the problem. Our Returns and Refunds policy explains how we handle these issues; a request to notify us promptly does not limit your applicable consumer rights.

Read Returns and Refunds

Delivery questions: [SUPPORT_EMAIL]