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Terms of Service
Last updated: [POLICY_DATE]
These terms apply to use of miloandtails.com and purchases from Milo & Tails, operated by [LEGAL_BUSINESS_NAME], registered in [OPERATOR_JURISDICTION], with business address [BUSINESS_ADDRESS]. Contact us at [SUPPORT_EMAIL].
Using our store
You must be legally able to enter into a purchase agreement, or act with the appropriate authorisation. Provide accurate contact, delivery and payment information, and keep any account credentials private. Do not use the store for fraud, unlawful activity or interference with its security or operation.
Product information
Read the description, measurements, intended species and use instructions before ordering. Images help illustrate products, but screen settings can affect colour appearance. Any illustrative styling does not change the features expressly included in the product description.
Products should be used only as instructed and for their intended purpose. Supervise your pet where appropriate and stop using damaged items. Product guidance does not replace individual veterinary advice. These statements do not reduce our responsibility for supplying products that meet applicable legal requirements.
Prices and payment
Prices are displayed in [STORE_CURRENCY]. Tax treatment is [TAX_DISPLAY_AND_CHECKOUT_RULE]. Delivery charges and the final payable total are presented before you submit payment.
Available payment methods are shown at checkout. Any promotion is subject to the conditions displayed with it, including eligibility, dates, minimum spend and combination rules. We do not retrospectively change the price of an accepted order without your agreement.
Orders and availability
Submitting an order is your offer to buy the items selected. The point at which we accept that offer is [ORDER_ACCEPTANCE_EVENT]. An acknowledgement of receipt is not an acceptance unless it expressly confirms acceptance.
If an item is unavailable, a material listing error affects your order, or we cannot lawfully fulfil it, we will contact you and explain the options. If we cannot supply an item you have paid for, we will refund that item and any associated amount due under applicable law. We will not substitute a different product without your agreement.
Delivery changes and returns
Our Shipping and Delivery policy describes coverage, charges and timing. Contact us promptly if your delivery details are incorrect or if an order has not arrived.
Our Returns and Refunds policy explains change-of-mind eligibility and how we handle faulty, damaged or incorrect items. For changes or cancellations, contact us as soon as possible so we can check the order’s status.
Privacy and communications
Our Privacy Policy explains how personal information is handled. Marketing subscription choices are separate from the messages needed to process and support your order.
Reviews and website content
If you submit a review or other content, it should reflect your own experience and must not infringe another person’s rights or disclose their private information. We may moderate unlawful, abusive, irrelevant or fraudulent content. We do not remove a review solely because it is negative.
Brand materials and other website content belong to Milo & Tails or their respective rights holders. You may use the website to browse and shop, but commercial reuse of protected material requires permission from the relevant rights holder.
Your rights and resolving concerns
Nothing in these terms excludes rights or remedies that cannot lawfully be excluded, including applicable consumer rights. We remain responsible to the extent required by law. If you have a concern, contact [SUPPORT_EMAIL] so we can work to resolve it. This does not prevent you from using an available complaint or legal process.
These terms are governed by the laws of [GOVERNING_LAW_JURISDICTION], without depriving you of mandatory protections that apply to your purchase. Disputes may be brought before the competent court or authority under applicable law.
Changes to these terms
We may update these terms for future use of the store and future orders. The terms in effect when your order is accepted apply to that order, unless a change is required by law or otherwise agreed with you.